Contact Us

Got a question about a review, spotted something out of date, or want to flag an issue with one of the sites we cover? We'd rather hear about it than have it sit uncorrected. This page explains how to reach us and what we can (and can't) help with.

How to reach the team

The quickest way to contact us is by email at [email protected]. We read every message and generally reply within 48 hours, though it can take a little longer during busy periods. When you write in, it helps to include which casino or page you're referring to, along with any relevant screenshots or dates — it saves us going back and forth.

What we can help with

• Corrections or updates to a review — bonus terms, licensing details, or coin support that's changed since we last checked
• Questions about how we score and rank the crypto casinos listed on the site
• Feedback on your own experience with a listed operator, positive or negative
• General suggestions for sites, coins, or topics you'd like us to cover
• Reports of broken links, outdated information, or technical issues with the site itself

What we can't help with

Online Crypto Casino is an independent review and comparison site — we are not a casino, a payment processor, or a customer support desk for any of the brands we cover. That means a few things fall outside what we can do:

• We can't access, action, or reverse anything on your casino account, including deposits, withdrawals, or verification
• We can't resolve disputes over bonus payouts, wagering requirements, or account restrictions — those sit with the operator's own support team
• We can't offer tax or legal advice; for anything relating to gambling winnings or crypto gains, a qualified accountant or tax professional is the right call
• We can't provide personalised financial advice about which coins to hold or when to convert them

If your query relates to an actual account, deposit, or withdrawal issue, your first stop should always be the support channel of the casino in question. If you're after a broader view of how a licensed operator should behave, our About Us page explains how we approach reviews, and our Responsible Gambling page covers tools and support if gambling has stopped feeling fun.

Before you get in touch

A few common questions are already answered elsewhere on the site, so it's worth checking these first:

• For details on eligibility, offshore licensing, and the legal grey area US players operate in, see our main casino comparison content
• For UK-facing readers who've landed here by mistake, our Non GamStop Casinos page covers that separate market
• For our site policies, including how we use information submitted through this page, see our Terms and Conditions

A note on responsible gambling

If you're reaching out because gambling has become stressful, difficult to control, or is affecting your finances or wellbeing, please don't wait to seek support. Call the National Problem Gambling Helpline at 1-800-GAMBLER, or visit our Responsible Gambling page for tools and further resources. Offshore crypto casinos often don't offer the same self-exclusion tools or player protections that state-regulated operators do, so it's worth putting your own limits in place rather than relying on the site to do it for you.

All content on Online Crypto Casino is intended for adults of legal gambling age in their jurisdiction — 18+ or 21+ depending on the site and applicable state rules. Nothing on this site constitutes financial, legal, or tax advice, and gambling always carries the risk of losing money, with crypto adding the additional risk of price volatility.